Fast Lane Detailing Solutions is a mobile detailing company based in Kennedale, Texas, serving the Dallas and Fort Worth area. This policy explains what information we collect when you use our website or book a service, why we collect it, and what control you have over it. We do not sell your personal information.
Information we collect
Most of what we hold is information you give us so we can quote and perform the work:
- Contact details. Your name, phone number and email address.
- Service address. The street address, city and ZIP where the vehicle will be detailed, since we come to you.
- Vehicle details. Year, make, model, size class and the condition or concerns you describe.
- Booking and job history. Appointments, quotes, invoices, services performed, notes and photographs of the work.
- Messages and calls. Text messages and phone calls between you and us, including voicemail and, where a call is recorded, the recording and its transcript.
- Payment information. Card payments are processed by Square. We receive a confirmation and the last four digits of the card. We never see or store your full card number.
- Website and device data. Pages visited, referring links, approximate location derived from your IP address, browser type, and advertising identifiers described below.
How we use it
- To quote, schedule, perform and invoice your detailing service.
- To send booking confirmations, reminders, arrival updates and receipts.
- To answer questions and provide customer support.
- To process deposits and payments.
- To measure which advertising actually produces bookings, and to improve our pricing, scheduling and service.
- To meet tax, accounting and other legal obligations.
Text messages
When you give us your phone number we may text you about your appointment. These service messages include confirmations, reminders, arrival notices and receipts, and they are part of providing the service you booked.
We may also text occasional promotions. You can stop those at any time by replying STOP to any message, or by telling us during a call. Replying STOP ends promotional texts. Message and data rates may apply. We do not sell or rent your phone number, and we do not share it with unaffiliated third parties for their own marketing.
Cookies and advertising
Our website uses cookies and similar technologies to keep the booking form working, to remember your progress, and to understand how our advertising performs. The tools we use are:
- Meta pixel and Conversions API. We use a Meta (Facebook and Instagram) pixel on our site, and we also send conversion events to Meta from our own server. This tells us when an ad led to a booking. Where we send identifying details such as an email address or phone number for matching, they are hashed before they are sent.
- Google Ads. We measure which Google ads and Local Services Ads lead to bookings. As with Meta, any contact details used for matching are hashed first.
- Square. Square's checkout is loaded on our booking page so you can pay a deposit securely.
You can clear or block cookies in your browser settings, and you can limit ad personalization in your Google and Meta account settings. Blocking cookies may stop parts of the booking form from working correctly.
Who we share information with
We share information only with the service providers that let us run the business, and only as much as they need. That includes our payment processor, our phone and text messaging provider, our scheduling and customer records system, our email provider, and the advertising platforms described above. We may also disclose information if the law requires it, or to protect our rights, our customers or the public.
Automated phone answering
Some calls to our business may be answered by an automated assistant that can take a message, answer questions about pricing and availability, and help you book. Those calls may be recorded and transcribed so we can follow up accurately and improve the service. If you would rather not speak to an automated system, say so and we will have a person call you back.
How long we keep it
We keep customer and job records for as long as you remain a customer and afterwards for as long as we need them for warranty questions, accounting and tax records, and legal claims. Marketing contact preferences, including opt-outs, are kept indefinitely so we can continue to honor them.
Your choices
- Opt out of promotional texts by replying STOP.
- Ask what we hold about you, or ask us to correct it.
- Ask us to delete your information. We will do so unless we are required to keep it, for example for tax records or an unresolved dispute.
- Texas residents have rights under the Texas Data Privacy and Security Act, including the right to access, correct, delete and obtain a copy of their personal data, and to opt out of targeted advertising. Contact us using the details below and we will respond.
Security
Customer records are held in our own system on an access-controlled server, and payment card data is handled by Square rather than by us. No method of storage or transmission is perfectly secure, but we take reasonable steps to protect your information.
Children
Our services are offered to adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
Changes to this policy
If we change this policy we will update the date at the top of this page. Significant changes will be made clear on this page.
Contact us
Questions about this policy, or about the information we hold about you:
- Fast Lane Detailing Solutions, Kennedale, Texas
- Phone and text: 817-873-8003
- Web: getfastlanedetailing.com